Cancellation Policy

We appreciate your help in keeping our clinic running smoothly. Due to the high volume and popularity of the  treatments and therapies we offer, we have introduced a Cancellation Policy to allow others access to the benefits of our therapies.

 

The Cancellation Policy for One Allan Park Wellbeing Clinic is as follows:

  • For Treatments and Therapies: We have a 24 hour Cancellation Policy. If you miss your appointment, or cancel with less than 24 hours notice, you will be charged the full price of an appointment.
  • For Courses: A reservation booking fee/deposit is taken at the time of booking, the balance is due on the first day of the course. If you cancel between booking and the course commencing, you will only lose the reservation booking fee/deposit. No refund is permitted should you leave the course mid-term.
  • On-line Booking. From June 2019, the full amount of the fee will be taken at booking. This shall be returned in the event you need to cancel and give us at least 24 hours notice. Should you give us less than 24 hours notice or do not attend your appointment, the entire fee will be forfeited. You can however transfer your appointment and fee to another day. Cancellations and amendments can be made via the on-line booking system using your smart phone or PC/ tablet.
  •  New Clients and Traditional Bookings ( not on-line). From June 2019, new clients will be required to pay a booking fee of £20 per appointment on booking an appointment. The balance will be due immediately after their appointment. Should you give us less than 24 hours notice or do not attend your appointment, the fee will be forfeited and the balance due. You can however transfer your appointment and fee to another day.

Exceptional cancellation circumstances may be considered at the discretion of the practice management.

Thank-you for your understanding.